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If you have any issues with your order, we will be more than happy to assist you.
- Returns and exchanges are possible within 14 days of purchase.
- Please fill out the form below before sending your product back.
- Please inspect your order before removing any tags.
- Exchange for a different size is only available if product has not been worn and original tags and bags are attached.
- Customer is responsible for shipping charges both ways for size exchange.
- Products with manufacturing defects will be exchanged only. If the product is out of stock, a credit coupon will be issued.
- No money or point will be refunded on products purchased through gift card or points. Only exchanges are possible.
- Promotional items and gifts will not be exchanged.
- We do not accept returned items that were sent back without receiving confirmation from us first.
- Original shipping fee is non-refundable.
- Customer is liable for any duties or taxes within their region.
4004 JZ, Tiel
Size/color exchange procedure:
Step 1: Please fill out the form below
Step 2: Mail back to us the product in original condition with tags attached. Also include a copy of the invoice in the package, or a note with the order number. Please make sure to use a reliable shipping company and always get a track & trace number. We are not liable for any return items being lost by shipping companies.
Step 3: Once we receive the product back, we will email you a code to use on our website equalling the value you paid for the product (excluding shipping charges)
Step 4: Use the code provided to order the correct size or any other product.